General terms and conditions of business

General Terms and Conditions (GTC) - “Ferienwohnungen Bonni” for FeWo Bonni and FeWo Lisa& Louis Landlord: Andreas Lerch, Kirchweg 4, 29223 Celle

1. Arrival/departure daily from 3:00 p.m. until check-out at 11:00 a.m. at the latest. Arrival and departure times also apply to individually agreed weekdays. Departure must take place by 11:00 a.m. on the day of departure at the latest. Exceeding the departure time by more than 30 minutes will result in the billing of an additional overnight stay. Other arrival and departure times can be individually agreed with the landlord. If the tenant does not arrive by 10:00 p.m. on the day of arrival, the contract is deemed to be terminated after a period of notice of 48 hours without notification to the landlord. The landlord or his representative can then freely dispose of the property. A (pro rata) refund of the rent due to early departure is generally not made.

2. Special requests and additional agreements are generally possible. They require written confirmation from the landlord. If you have pets, the type and size must be stated.

3. Payment The rental agreement becomes valid when the deposit is received in the landlord's account. The deposit of 20% of the rental amount is due within seven days of receiving the booking documents. After the deposit has been paid, the remaining amount is due 30 days before the start of the trip. If the payment deadlines are not met, the landlord can withdraw from the contract. Non-payment is considered withdrawal and entitles the property to be rented out again. Additional costs for water, parking space and waste are not charged. Energy costs are billed according to consumption. The price per kWh is stated in the booking documents and is always up to date on the website.

4. Withdrawal You can withdraw from the contract at any time. Withdrawal must be made in writing. In the event of withdrawal, you are obliged to compensate us for any damage caused: • from the day of booking confirmation by the landlord up to the 121st day before the start of the rental period, no compensation • from the 120th day up to the 61st day before the start of the rental period, the amount of the deposit • from the 60th day up to the 15th day before the start of the rental period, 50% of the total price • from the 14th day up to the 8th day before the start of the rental period, 80% of the total price If you withdraw less than eight days before the start of the rental period, the full travel price must be paid. The date of receipt of your cancellation notice counts. Amounts already paid will be offset. You can provide a replacement person who will enter into your contract under the conditions stated. Written notification is sufficient.

5. Tenant's obligations The tenant undertakes to treat the rented items (holiday home, inventory and outdoor facilities) with care. If damage occurs to the holiday home and/or its inventory during the rental period, the tenant is obliged to report this to the property management immediately. Defects and damage discovered upon arrival must be reported to the property management immediately, otherwise the tenant is liable for these damages. A reasonable period of time must be allowed for the repair of damage and defects. Claims arising from complaints that are not reported immediately on site are excluded. Complaints that are only received by the landlord at the end of the stay or after leaving the holiday home are also excluded from compensation. In the event of any disruptions in service, the tenant is obliged to do everything reasonable within the scope of his legal obligation to help remedy the disruption and to minimize any damage caused. On the day of departure, the tenant must remove personal items, dispose of household waste in the containers provided, and store clean and washed dishes in the kitchen cupboards.

6. Data protection The tenant agrees that, within the framework of the contract concluded with him, necessary data about him may be stored, changed and/or deleted. All personal data will be treated with absolute confidentiality.

7. Liability The advertisement was created to the best of our knowledge. We are not liable for any influence on the rental property due to force majeure, power and water outages and storms that are common in the country. We are also not liable for unforeseeable or unavoidable circumstances such as official orders, sudden construction work or disruptions due to natural and local conditions. However, the landlord will be happy to help resolve the problems (as far as possible). The landlord is not liable for the use of the games and sports equipment provided. The tenant's arrival and departure are at his own responsibility and liability. The landlord is not liable for personal items in the event of theft or fire. The tenant is fully liable for deliberate destruction or damage.

8. Final provisions Photos and text on the website or in the flyer serve to provide a realistic description. 100 percent correspondence with the rental property cannot be guaranteed. The landlord reserves the right to make changes to the furnishings (e.g. furniture) provided they are of equivalent quality. Should one or more provisions of these terms and conditions be or become invalid, this will not affect the validity of the remaining provisions. The invalid provision is to be replaced by a valid one that comes closest to the economic and legal intention of the contracting parties. German law applies. The place of jurisdiction and place of performance is the place of residence of the landlord.